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laptopdvdrw.com sells and distributes 100% brand new products.
All products are warranted for 1 year unless otherwise noted and offers a 30-day money back guarantee on all defective and incompatible products.

If you wish to return merchandise you must request a Return Merchandise Authorization. We carry over 40,000 parts and we understand that many times customers order the products incorrectly or no longer need the products. Please follow the guidelines and we will help you return or exchange the items fast and efficiently. However, due to the nature of the business of replacement parts, you must act promptly to avoid losing the option of getting a replacement or refund.

If you need additional information visit:
Warranty and Returns Frequently Asked Questions ( FAQ )

Authorized Returns

Dead on Arrival (DOA), Items Incorrectly Ordered (IIO), Items Incorrectly Shipped (IIS) and items that you wish to return for any other reason must be reported within 10 days from receiving the item to get a refund. You must obtain a Return Authorization Number with in the 10 days period or you will not be able to get a refund.
We reserve the right to test the product and confirm the defectiveness before issuing a refund or an exchange.
All items must be 100% complete, original packaging, including all warranty cards, manuals, cables, accessories, components, original labels on manufacture boxes to be accepted for RMA. Incomplete returns will result in a delay of your refund, an additional restocking fee, and possibly a refusal of your return.

Shipping Charges
Customer is responsible for all shipping charges on return items. All related fees (shipping and return shipping fees) are non-refundable for all items. If we send you an incorrect item or the item is defective and you wish to get a replacement we will ship the item back to you at our expense.

Refunds

7 days cooling period, and there is no any Restocking Fees within 7 days.
Allow up to 30 business days for all refunds to be processed. Please note that your financial institution may take up to 30 days from the date we issue your credit to post it in your account.

Warranty
 All products are covered by laptopdvdrw.com ' warranty against defects.
 If an item proves to be defective, use the Return Merchandise Authorization form to have the product repaired or replaced. All of our products are covered by a 360-Day laptopdvdrw.com ' warranty, unless otherwise stated on the product page.